Shipping Options & Delivery Times

We offer several shipping options within the U.S. Shipping timelines are approximate and do not include weekends, federal holidays, or unforeseen delays (weather, high volume, traffic, etc.). Orders may be split if items are ready to ship on different dates.

Standard Shipping

1–7 business days

Free on orders of $150+
$8 on orders under $150

Expedited Shipping

2-4 business days
$5 on orders of $150+
$12 on orders under $150

Note: Orders placed after 12 PM PST will ship the next business day.

Over Night Shipping

1 business day
$30 flat rate for all orders

Note: Orders placed after 12 PM PST will ship the next business day.

Additional Shipping Details

  • Processing Times: Standard orders are typically processed within 2-3 business days. Personalized items may take 3-5 business days to process.
  • PO Boxes & APO/FPO Addresses: Standard and expedited shipping cannot be delivered to PO Boxes. APO/FPO deliveries may take up to 21 business days depending on location.
  • Non-Refundable Shipping Charges: All shipping fees are non-refundable.
  • Tracking: Once your order ships, you will receive a confirmation email with tracking details.
  • International Orders: Currently, we ship within the United States. International shipping may be available in the future.

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging.

Customers are responsible for the cost of return shipping. Original shipping fees are non-refundable.

To start a return, please contact us at ruoruijewelry@gmail.com within 7 days of receiving your order. Once your return request is approved, we will provide instructions for sending the item back.

After the returned item is received and inspected, a refund will be issued to the original payment method.

Because each piece is made in small batches, slight variations may occur, which are part of the character of handcrafted jewelry and are not considered defects.

If you have any questions, please feel free to contact us at ruoruijewelry@gmail.com.

For Instagram orders, initiate returns via the Instagram app.